Terms and Conditions

General Terms and Conditions
The following “General Terms and Conditions” and any other rules published on our Website (collectively referred to as the "TOS") constitute an agreement between ARTEFACTO ATELIER SL ("PSOPHIA", "we", "our") and you, the visitor , which governs your access and use of all content and functionality available on the PSOPHIA website and its applications (App), associated micro-sites accessed through the URL www.psophia.com, domain names and any other PSOPHIA website or microsite (collectively the "Site").

By visiting the Website, you accept and consent to the practices described in the General Terms and Conditions. The TOS may be modified from time to time and your continued use of this Website (or any of our other Websites) after such changes will mean that you agree to be bound by the modified TOS.

Those who wish to use our services must read and agree to be bound by our policies related to such services. In particular, we draw your attention to our policies regarding the terms of purchase and our Privacy Policy. If you are under 18 years of age, you must inform your parent or guardian of PSOPHIA's Privacy Policy before registering to use this Website or any of the services on this Site.

Please read the TOS and review it often. If you do not accept any changes that have been made to the TOS, you must immediately stop using the Website and the Application.

To use some of the services or features available on this site, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. If any of the information in your registration changes, please inform us immediately by writing to info@psophia.com. We may also change registration requirements from time to time.

The account password you provide must be unique and kept secure, and you must immediately notify PSOPHIA of any breach of security or unauthorized use of your account.

Although PSOPHIA will not be liable for any losses caused by unauthorized use of your account, you may be liable for the losses of PSOPHIA or others due to such unauthorized use.

Please see our Privacy Policy for information on how we use your data.

Purchase Eligibility
The purchase of merchandise through ARTEFACTO ATELIER SL ("PSOPHIA") is strictly limited to parties who can legally enter into and formalize contracts on the Internet in accordance with Spanish law.

The purchase of merchandise through ARTEFACTO ATELIER SL ("PSOPHIA") is strictly limited to parties who can legally enter into and formalize contracts on the Internet in accordance with Spanish law. To make purchases on the Site, you will be asked to provide your personal data. In particular, you must provide your real name, telephone number, email address and any other requested information as indicated. Additionally, you will be asked to provide the payment details you represent and to ensure that they are valid and correct and that you confirm that you are the person referred to in the billing information provided.

The Website is available only to individuals and other parties who meet PSOPHIA's eligibility requirements, who have been issued a valid credit/debit card issued by a bank acceptable to PSOPHIA, and who have authorized PSOPHIA to process a charge or charges. charges your credit/debit card in the amount of the full purchase price of the merchandise you purchase. Products purchased by the buyer are for personal use or as a gift and are not to be resold, used for commercial purposes or any other commercial benefit. Additionally, PSOPHIA reserves the right to restrict multiple quantities of an item from being shipped to any customer or mailing address.

By making an offer to purchase products, you expressly authorize us to conduct credit checks and, if PSOPHIA deems necessary, to transmit or obtain your credit card information or credit information (including any updated information) to or from third parties for the sole purpose of verifying your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Additionally, you agree that we may use the Personal Information provided by you to perform appropriate anti-fraud checks. The personal information you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Please see our Privacy Policy for more information on how we use your data.

Pricing policy
The applicable prices are those shown on the website at the time of purchase. Prices are indicated per product and include VAT (Value Added Tax). The customer will be informed of the shipping costs at the time of placing the order. PSOPHIA reserves the right to make any changes it deems necessary at any time; being able to update, including daily, products and prices according to new products that are included on the website.

Offer Price Adjustment Policy
PSOPHIA does not offer Sale Price Adjustment on items purchased before the sale start date. Once an item has been purchased at a discounted sale price, no price adjustment will be offered if a lower price is set for the item.

All orders are subject to acceptance and availability, and the items in your shopping basket are not reserved and can be purchased by other customers.

PSOPHIA offers products for sale that are in stock and available for shipping from our distribution center. Occasionally, however, we may be awaiting shipments from our suppliers. Items received in stock may be pre-allocated to fulfill existing orders based on customer priority established by the Waiting List or to customers placing orders through the Website for immediate delivery. Please note that we may not be able to deliver selected merchandise due to production issues or quality checking issues identified when we receive an order for in-stock products. In these circumstances we will notify you by email and refund payment to your credit/debit card within thirty days of notification that the goods are unavailable.

If you have registered your email address to receive notification of the arrival of a specific product listed on our Website, we will attempt to notify you by email when the product is available on the Website for sale. Please note that occasionally some products that are in particularly high demand will be out of stock during this period.

PSOPHIA will store a record of your transactions for a minimum of one year.

Payment may be made by Visa, MasterCard and any other method that may be clearly announced on the site from time to time. You can also choose to pay with PayPal. By selecting this option, at checkout, you will be directed to the PayPal site to “Sign In” and review the displayed amount before clicking “Pay Now.” Once this transaction is complete, you will be returned to the 3INA.com website or the 3INA app. Payment will be debited and canceled from your account at the time of placing the order on the 3INA website. You confirm that the credit/debit card being used is your property or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to card issuer validation and authorization checks.

If your credit/debit card issuer refuses to authorize payment to 3INA, we will not be responsible for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we are out of stock of an item you have ordered, we will notify you promptly by email.

Sometimes we are out of stock on an item and it is not expected to be back in stock, so in these cases we must cancel the item. In this case, if you used a credit/debit card to make the payment, we will not charge you for the item or any taxes, shipping or handling fees. We take reasonable precautions to make our Website secure. All credit/debit card transactions on this site are processed with a secure online payment gateway that encrypts your card details in a secure environment, returning a verification token to PSOPHIA. Therefore at PSOPHIA we do not completely store your credit/debit card data in our systems.

To ensure that your shopping experience is safe, easy and secure, PSOPHIA uses Secure Socket Layer (SSL) technology. Additionally, we take reasonable precautions, to the best of our ability, to keep your order and payment details secure, but In the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Website.

Promotional Codes
Promotional codes are not transferable and there is no alternative to receiving said benefit in cash. Additionally, they cannot be used in conjunction with any other promotional codes or offers and must be redeemed within the validity period, if provided.

Acceptance of your order
Once you have made your choice and your order has been shipped, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, but only a confirmation that we have received it.

Acceptance of the order will be considered at the time the products are dispatched, at which time you will receive a second email that will include your tracking number and confirming that your order has been shipped. Therefore, the sales contract is concluded in Spain and the language of the contract is Spanish. Neither our third party payment processor nor our designated courier has the authority to accept any order on PSOPHIA's behalf.

We reserve the right not to accept your order if, for example, we are unable to obtain authorization for payment, shipping restrictions apply to a particular item, or the ordered item is out of stock or not. meets our quality control standards and is removed, or you do not meet the eligibility criteria set out in the General Terms and Conditions.

Although we make every effort to ensure that the details on our Website are accurate, from time to time we may discover an error in the price of a product. If we discover an error in the price of a product in your order, we will inform you as soon as possible. We will not be obligated to accept or fulfill an order for a product that has been advertised at an incorrect price and we reserve the right to cancel an order that has been accepted or is in transit. If you place an order for a product for which the price is incorrect for any reason, we will email or call you to inform you that we have not accepted your order and/or that the product portion of your order has been cancelled. . If you have already paid for the goods, we will refund the full amount as soon as possible. In the event that the products are collected already in transit, we will process your refund once we have received the products.

Insurance and Delivery
You will be the owner of the products from the moment when (a) or (b) happens, always considering the action that happens later: (a) we receive payment in full, or (b) we deliver the goods to you,

The products are your responsibility from the moment we deliver them to the address you have provided to us.

By placing the order, you accept our Terms and Conditions and confirm that PSOPHIA can leave your package/s outside the premises at the shipping address provided by you without obtaining a signature as proof of delivery. You authorize PSOPHIA to leave the package(s) at the shipping address without obtaining a signature and release and indemnify PSOPHIA from liability for any loss or damage that may result from leaving the package(s) at your shipping address. without obtaining a signature.

Please note that we aim to dispatch all orders within 24-48 hours, this may be longer during sales periods. Delivery times shown on the Website are estimates and will be used as a guide only and will begin from the date of dispatch. In any case, we will deliver the goods to you within 30 days of the day on which we accept your order. PSOPHIA is not responsible for any delays caused by destination customs clearance processes.

If delivery is delayed by any event outside our control, we will contact you as soon as possible to inform you and will take steps to minimize the effect of the delay. Provided that we do so, we will not be responsible for any delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel your order and we will refund any goods you have paid for but not received.

Making a return is easy using our Returns service. All returns must be made within 15 days. For full details on how to return your purchase, please see our Returns policy.

Our Return Policy
Items must be returned with all packaging complete. Returns that are damaged or used will not be accepted and will be returned to the customer.

Please email info@psophia.com if any of your purchases have been delivered to you without packaging.

Items must be returned unused, unopened, and in their original packaging, otherwise we will not accept them.

Please, for more details visit our Returns section.

Defective products
Goods are defective if they are received damaged or if a manufacturing defect occurs within one month of purchase. Items damaged as a result of use are not considered defective.

If your item is defective when you receive it, you can return it for a refund. Simply return the defective items to us within 15 days from the day you received them. Wherever possible we will offer to exchange the item. If it cannot be exchanged and the same product is still available, we will send you a replacement. If the same product is no longer available, you will be entitled to a full refund.

We have made every effort to display as accurately as possible the colors of our products that appear on the Website. We cannot guarantee that your computer monitor's display will accurately display all colors.

Repeated Returns
We offer a flexible returns policy to make your online shopping experience even easier. We track the number of returns made by customers, and continued returns will be flagged and potentially rejected at our discretion or lead to closure of your PSOPHIA account.

Intellectual Property Rights
You acknowledge and agree that all copyrights, designs, the look and feel of the Site, trademarks and all other intellectual property and material rights relating to the Content as described herein, including the PSOPHIA Software and all HTML and other code contained in this Website, shall at all times belong to PSOPHIA and/or are the property of their respective owners. All such Content, including trademarks, designs and related intellectual property rights mentioned or displayed on this Site that are owned by third parties, are protected by federal and state laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by PSOPHIA and/or its third party licensors. Any reproduction or redistribution of the aforementioned Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permitted by applicable law. Without prejudice to the foregoing, copying and use of the aforementioned materials to any other server, location or medium for publication, reproduction or distribution is expressly prohibited.

In addition to the intellectual property rights mentioned above, "Content" is defined as all information, such as the look and feel of the Website, data files, graphics, text, photographs, drawings, logos, images , sounds, music, videos or audio files on this Website. PSOPHIA tries to ensure that the information on this website is accurate and complete. PSOPHIA does not warrant or represent that the PSOPHIA Content is accurate, error-free or reliable or that your use of the PSOPHIA Content will not infringe the rights of third parties. Use of the Website is at your own risk. PSOPHIA does not warrant that the functional aspects of the Website or the PSOPHIA Content are error-free or that this Website, the PSOPHIA Content, or the server that makes it available are free of viruses or other harmful components. If your use of this Site or the PSOPHIA Content results in the need for repair or replacement of property, material, equipment or data, PSOPHIA is not responsible for those costs. Without limiting the foregoing, everything on the Website is provided to you "as is" and "as available" without warranty of any kind, either express or implied, including, but not limited to, warranties implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. PSOPHIA and its suppliers make no warranty regarding the 3INA Content, software text, downloads, graphics and links, or the results that may be obtained from using the Website. You assume the entire risk as to the completeness, accuracy or usefulness of any Content found on this Site. PSOPHIA reserves the right to remove, temporarily or permanently, any Content from this Site at any time and for any reason. This removal of any Content may be immediate and without prior notice. You confirm that PSOPHIA is not liable to you or any third party for any such removal of any content.

The opinions expressed in PSOPHIA are the personal opinions of the authors and do not reflect the opinions of PSOPHIA. By posting, you agree to be solely responsible for the content of all information you contribute. You also grant PSOPHIA the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to display, but PSOPHIA does not undertake to review all content and will not be responsible for third party messages. If you have a complaint about any message, please send an email to info@psophia.com. PSOPHIA reserves the right, at its sole discretion, not to publish or delete any comments, including those that it considers illegal, defamatory, racist, incite hatred or violence, are detrimental to people, institutions, religions or society. privacy of people, that may harm minors, are detrimental to brands, patents and content protected by copyright, contain personal data, incorrectly use the medium to promote and advertise businesses. This site is available to the public, so information that you consider confidential should not be posted on this site.

Non-Commercial Use
This Website is exclusively for your personal, non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained on this Website. You may not use this Website, or any of its Content, to promote any commercial purpose, including any advertising or advertising revenue generating activity on your own Website.

Your activity
You use this Site at your own risk. You agree that you will be personally responsible for your use of this Site and all of your communication and activity conducted on this Website. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you have engaged in prohibited activities, have not been respectful of other users, or have otherwise violated the General Terms and Conditions, we may deny you access to this Site temporarily or permanently and Any decision in this regard is final.

You agree that you shall not remove, obscure or alter any proprietary rights notices (including copyright and trademark notices) that may be present on or contained in the Website.

You agree not to collect or gather any personally identifiable information, including account names, from the Website, or to use the communications systems provided by the Website for any commercial solicitation purposes. You agree not to harass, for commercial purposes, any user of the Website with respect to any information provided by them.

Third parties
We may include hyperlinks on this WEBSITE to other websites or resources operated by parties other than 3INA, including advertisers. PSOPHIA has not reviewed all of the sites linked to its Website and is not responsible for the content or accuracy of any off-site pages or the availability of such external websites or resources and we do not endorse and are not responsible, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services available on such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with with, use of or reliance on any such content, goods or services available on such external websites or external resources.

Although PSOPHIA will use reasonable efforts to verify the accuracy of any information posted on the Website, it provides no warranties, express or implied, regarding its accuracy. This Website is provided "as is" and "as available" without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to this Website, or in respect of any transaction entered into. may be made on or through this Website, including, but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from a course of dealing, usage or trade practice.

We do not warrant that this Website will meet your needs, that it will be an uninterrupted, timely, secure or error-free service, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or defects or represents the complete functionality, accuracy, reliability of the materials. We will not be liable for any loss of Content or material uploaded or transmitted through this Website.

To the extent permitted by applicable law, we disclaim all warranties of any kind, whether express or implied, in relation to the products available through this Website, including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these General Terms and Conditions will limit your rights as a consumer under the laws of Spain. You acknowledge that we cannot guarantee and, therefore, we will not be in any way responsible for the security or privacy of this Website and any information provided. or taken from this Website by you.

You agree that we will not be liable in contract or tort (including, without limitation, negligence), in pre-contract or for any other representation (other than fraudulent representations) or otherwise arising out of or in connection with this contract, any economic loss (including, without limitation, loss of revenue, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential loss, in any event, regardless whether or not such losses have been incurred by that party as a result of or in connection with the provisions of any matter included in the General Terms and Conditions.

Upon our request, you fully agree to immediately defend, indemnify and hold PSOPHIA, its officers, directors, agents, affiliates, licensors and suppliers harmless from any liability, claim, expense, damages, including legal fees. , arising from any violation of the General Terms and Conditions by you, and from any other liability arising from your use of this Website, or the use made by any other person who accesses this Website using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user. This defense and indemnification obligation will survive the termination or expiration of these General Terms and Conditions and your use of the Site and Services.

American Copyright Law- DCMA
If you are a copyright owner or an agent thereof and believe that any Content infringes upon your copyrights, you may submit a notification pursuant to the United States copyright law ("DMCA"). English), providing our Copyright Agent with the following information in writing:

- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single website are covered by a single notification, a representative list of such works at that site;
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an email address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please contact our copyright agent at the following address: ARTEFACTO ATELIER SLc/ Marques de Riscal 11 duplicated, under B. Madrid, 28010 ESPAÑA