What is PSOPHIA's return policy?

If you want to return any of our products, you just have to contact our Customer Service at info@psophia.com, we will be happy to help you and send you the shipping labels so you can return your order to us free of charge if you live in Spain.

If you have placed your order in an EU member country and wish to return it, you can do so in the following way.

Requesting a return via email at info@psophia.com, specifying the reason, the items and choosing the return shipping method.

You can send it to us at your own expense, paying the shipping costs to the following address.

SMART4RETAIL
Pelaya 25 PI RIO DE JANEIRO
28110 Algete (Madrid)
Tel. +34 677 02 54 72
www.smart4retail.com

 

Or if you prefer, we can send a courier to pick it up for a cost of €15, which will be deducted from your original payment.

If you placed your order in the United States and wish to return it, you can do so in the following way.

Requesting a return via email info@psophia.com specifying the reason and items for the return and choosing the return shipping method

You can send it to us at your own expense, paying the shipping and return costs to the following address.

Or if you prefer, we can send a courier to pick it up, assuming all shipping and return costs that will be deducted from your original payment, including customs costs.

We remind you that all returns must be made within 15 days of receiving the order.

The products you wish to return must be perfectly packaged and shipped so that they arrive in perfect condition at our warehouse. We work to give you the best service, but in the case of returns, it is important to return the products unused and in their original packaging.

Once we receive your package with the items to be returned, you will receive an email from PSOPHIA. Within 2-3 business days we will process your return and issue your corresponding refund.